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Virtual Academy - Case Management
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 Export to Your Calendar 9/15/2020 to 11/30/2020
When: Tuesday, September 15, 2020
1:00 PM CDT
Where: Virtual Academy
United States
Presenter: Workforce 180
Contact: David Barch

Online registration is closed.
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Dr. Beverly O. Ford uses her more than 30 years experience assisting workforce professionals to teach case management in a 10+ hour curriculum based through her experiences. Ford will share best practices, strategies and tactics for successful outcomes throughout the course with ideas and examples from actual in-field scenarios. Case Management curriculum includes sections: The Foundation, The Process, The Case Notes, Foundational Skills, Enhancing the Partnership Relationship, Advanced Tools, and The WIOA Connection. A knowledge-check exam concludes each lesson, in each session. A one-of-a kind multi-learning format is utilized for participants to watch, read, and listen to course content. 

Course competencies include: 
  • Collaboration
  • Communication
  • Critical Thinking
  • Customer Service
  • Leadership
  • Organizing Skills
  • Problem Solving
  • Stress Management
  • Time Management
  • Negotiation and Conflict Resolution (Influence)

The Academy will be kicked off by a live introductory webinar hosted by NAWDP and course presenters. Academy coursework can be accessed and completed at any time between September 15 and November 30. All coursework must be completed by November 30. Cost is $600 for members and $700 for non-members.

Registration closes September 18, 2020.

For more information, contact David Barch at