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Customer Service Methodology - Foundations of Workforce Professionals
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When: Tuesday, October 22, 2019
2:00 PM
Where: Webinar
United States
Presenter: Dynamic Works Institute
Contact: Kathy Day

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1.  Identifies customer needs and expectations to create positive customer satisfaction.

2.  Places appropriate emphasis on “excellence” and “speed of response” in work performance.

3.  Positions workforce development programs as a primary community partner in the service area.

4.  Understands the essential elements of a helping relationship, including rapport, trust, and mutual respect.

5.  Understands who the principal customers of the workforce development system are and treats all with respect.