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Customer Service Methodology - Foundations of Workforce Professionals
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 Export to Your Calendar 10/22/2019
When: Tuesday, October 22, 2019
2:00 PM
Where: Webinar
United States
Presenter: Dynamic Works Institute
Contact: Kathy Day
417-204-2954


Online registration is available until: 10/22/2019
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CUSTOMER SERVICE METHODOLOGY

1.  Identifies customer needs and expectations to create positive customer satisfaction.

2.  Places appropriate emphasis on “excellence” and “speed of response” in work performance.

3.  Positions workforce development programs as a primary community partner in the service area.

4.  Understands the essential elements of a helping relationship, including rapport, trust, and mutual respect.

5.  Understands who the principal customers of the workforce development system are and treats all with respect.