We're on the Case, presented by Dynamic Works, is a 5 part online learning series. Each of the 5 webinars will consist of a formal presentation, open Q&A, and transitional activities.
Workshop #1, Arriving on the Scene & the Interrogation - March 27, 2019 @ 11am EST
When a detective arrives on the scene, s/he must begin by evaluating the evidence available and then seek the additional details needed to complete the picture of what happened. We do the same thing in case management; begin with information about a customer that is readily available and then proceed to ask questions and conduct assessments to help us complete the picture.
Workshop #2, What's Your Story - April 3, 2019 @ 11am EST
When attempting to "break a case" the detective must present solid, factual evidence - the truth, the whole truth, and nothing but the truth. The detective must be able to dissect the story to determine what is relevant and what is immaterial. S/he must pay close attention to the details - "It's all in the details". This session will focus on how writing thorough case notes enables case managers to guide customers toward becoming self-sufficient.
Workshop #3, Stacking Up the Evidence - April 10, 2019 @ 11am EST
Behind every successful investigation lies a structured and systematic approach to gathering and logging "the evidence". Case notes are a critical component for any case management system, and in every individual case management relationship. Learn the key elements and the do's and don'ts for creating and maintaining effective case notes.
Workshop #4, America's Most Wanted "Case" Studies - April 17, 2019 @ 11am EST
We will be examining common customer scenarios and exploring how constructive case noting can assist with problem solving, time management, and providing superior customer service. These scenarios will offer insight on how past and present case noting will allow you to become a more efficient and effective workforce professional.
Workshop #5, Breaking the Code & Solving the Case - April 24, 2019 @ 11am EST
This session will focus on utilizing the concepts in previous sessions to develop, measure, and monitor key performance indicators. Effective case management results in effective performance. Performance is measured in various ways based on funding sources, internal and external customers and your organization. All performance goals rely on a standardized approach to gathering, documenting and using information to successfully move job seekers forward.