Summer Learning Series – Session 4: Mastering Workplace Conflict and Team Dynamics

This session will equip participants with the skills needed to navigate and resolve workplace conflicts. Leaders will be empowered to utilize the 4A’s Conflict and personality theory to identify group dynamics and resolve tensions. Participants will examine best practices for facilitating difficult conversations and manage challenging employees. In addition, leaders will assess their own conflict style and identify opportunities for improvement.

Learning Outcomes

• Recognize and address workplace conflict using proven strategies to bring about resolution.
• Apply the 4A’s model of conflict to devise plans to address various types of team conflict.
• Facilitate difficult conversations with clarity, confidence, and care.
• Utilize personality theory to improve team dynamics and manage difficult behaviors.
• Understand and practice shifting team patterns.

CWDP Competency 4