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Management Services Endorsement
Competency Definitions
| M1. |
Planning and Design: Is able to plan
services and design programs to meet program goals and diverse community
needs, while adhering to legislative, regulatory, and fiscal
constraints. Knows about the other programs and services provided in the
community, and builds these into a comprehensive, system-wide plan. Is
able to market programs and services to funders, partners, and clients. |
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| M2. |
Identification and Development of
Resources: Is able to maximize the effective use of existing
resources, and identify, develop, and use new resources. |
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| M3. |
Performance Management: Is able to
define the outcome reports needed for various programs, interpret
performance reports, use data to craft specialized performance reports,
and use performance information to improve program performance.
Understands the concept of program effectiveness and uses that concept
in making program decisions. |
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| M4. |
System Capacity Building: Promotes
and supports staff development for the organization’s own employees and
for partners’ and contractors’ employees, in order to improve the
quality of the system’s programs and services. Understands and supports
the development needs of a diverse workforce. Operates effective
communication systems that keep personnel informed and motivated. |
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| M5. |
Strategic Direction: Participates in
setting a "visionary" direction for the organization that keeps it
stretching to meet higher and higher goals and diverse community needs.
Stays informed about potential legislative, regulatory, or policy
directions, and is prepared to make necessary changes as soon as they
are required. Is able to promote the organization’s direction to partner
organizations and the community. |
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| M6. |
Quality Improvement: Is able to
implement quality and continuous improvement processes that result in
enhanced services to individual and business customers. Involves staff
in problem solving and work teams. |
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| M7. |
Presentation Skills: Is able to
conduct research, and develop and deliver effective presentations to
single individuals or large groups, in order to market ideas, programs,
or services, and motivate staff, partners, and clients. |
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