| J1. |
General "Helping" Skills:
Demonstrates the essential elements of a helping relationship, including
rapport, trust and mutual respect. Is able to effectively communicate
with customers by listening, asking relevant questions, and giving
appropriate guidance and feedback. |
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| J2. |
Job Preparation Skills: Understands
the training needs of both the employer and the job seeker. Is able to
develop training plans that address the employer’s needs and the job
seeker’s capabilities. |
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| J3. |
Job Search Skills: Understands the
process, techniques, and tools of an effective job-search campaign. Is
able to assess the local labor market, determine appropriate
transferable skills, and critique various types of cover letters and
resumes. Understands the proper techniques for job applications,
interviewing, and networking. |
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| J4. |
Job Retention Skills: Understands
the factors that affect job retention. Is able to identify actions that
address potential barriers to long-term employment. |
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| J5. |
Job Advancement Skills: Is informed
about available career ladder opportunities and available resources for
ongoing training and development. Is able to counsel job seekers on how
to advance in a career or change professions. |
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| J6. |
Case Management: Understands the
process to connect the customer with needed services. Is able to use
these services to help the job seeker develop and implement a service
plan related to his career and employment goals. Is knowledgeable about
and able to facilitate access to community resources. |
