NAWDP has partnered with Axzo Press to bring you innovative and widely acclaimed training resources that focus on business and professional soft skills development. Each of the 300 books has been written by top experts in their field; and they have been designed to communicate important and relevant information in an easy-to-use, fun, self-paced format.
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one
Introducing eight proven strategies for beating job burnout, this newly revised edition also contains expanded information on networking, growing your social support system, and personal goal setting.